Rachealo

Support

Something not working, a question, or want to report a problem? Write to us at juanselopex55@gmail.com telling us what happened, which phone you use and your username (we'll never ask for your password).

Frequently asked questions

When do I have to send the proof?

On the group's required days, before 10 PM (group's time). Voting closes at midnight.

What happens if nobody votes on my proof?

If nobody voted when the day closes, it counts as done.

Why can't I see a proof again?

Proofs can be seen only once: you vote when you open them and then they're deleted.

I changed phones and can't see my groups

Your groups' keys live on your phone. On a new one, another member has to give you access back from their app (you'll see the request in the group).

How do I cancel premium?

From the store: App Store (Settings → your name → Subscriptions) or Google Play (Payments & subscriptions).

Someone is bothering me

From their profile you can block and report them.

How do I change the app's language?

Profile → Settings → Language. By default the app uses your phone's language.

How do I delete my account?

See Delete account.